Support Bots Terms of Service

Last updated: July 23, 2026 Applies to: partners who have connected the support bots module on the AdaptGroup platform

1. General​

This document governs the terms of connection and use of the support bots module. By connecting a bot, you confirm that you have read and fully accept these terms.

The module is provided by AdaptGroup LLC, a Wyoming limited liability company (hereinafter — the "Company"), which operates the AdaptGroup platform (hereinafter — the "Platform").

The support bots module allows partners to receive messages from users via a Telegram bot and respond to them from the dashboard. The operator's personal account remains hidden from users.

2. Bot Connection​

2.1 Bot Requirements​

A Telegram bot created via BotFather is required for connection. The bot token is provided by the partner upon connection. One bot can only be connected to one organization on the platform.

By default, up to 10 support bots can be connected within a single organization. The limit can be increased upon request to support.

2.2 Changing the Bot Token​

Changing the bot token after connection is not allowed. Resetting the token in BotFather will automatically block the organization. To unblock, contact support — unblocking is at the Company's discretion.

3. Bot Usage​

The support bot is a communication tool between the partner and their users. The module supports text messages, images, videos, voice messages, files, and interactive buttons.

The partner may use the bot to support users within any lawful activity.

4. Prohibited Use​

Using the support bot for the following purposes is prohibited:

• fraud, scams, phishing, and other deceptive schemes;
• distribution of illegal content;
• any activity that violates Telegram's rules or applicable law.

If prohibited use is detected, the Company may block both the bot and the organization in which it was created, without prior notice.

5. Customization and Content​

The partner may customize the bot's welcome message, image, and start screen buttons. The partner is solely responsible for any content placed in the bot or sent to users through it.

6. User Data​

Correspondence between operators and users is stored by the Company. The partner may notify their users that their messages are processed with the involvement of a third party.

7. Partner Responsibility​

The partner is solely responsible for:

• the activities conducted through the bot;
• content published and sent through the bot;
• compliance with applicable law within their activities.

8. Company Rights​

The Company has the right to:

• Disconnect the bot or block the organization for violation of these terms.
• Amend these terms — the updated version is published in the Platform documentation.

9. Contact and Support​

For questions related to support bots, please contact support: @adapt_support

Company Details​

AdaptGroup LLC
30 N Gould St Ste R
Sheridan, WY 82801, USA