Copyright Complaints / DMCA Policy

Last updated: September 29, 2026
Agent registration: DMCA-1081296, Active since September 28, 2026. Public U.S. Copyright Office listing.

1. Purpose​

AdaptGroup LLC respects copyright and reviews reports of alleged infringement on its infrastructure. This policy applies to virtual machines, dedicated servers, and related resources ordered through Cloud Bots, Cloud API, or partners.

This document describes submitting complaints, restricting access to disputed material, and the opportunity to respond. DMCA provisions apply where relevant under US law. Mandatory requirements of other applicable laws and court orders are considered separately.

Receipt of a complaint does not establish a final finding of infringement. AdaptGroup verifies information needed to handle the report but does not replace a court in resolving disputes over rights.

Spam, attacks, fraud, and other violations are handled under the AUP. A copyright notice is not required for such complaints unless the dispute concerns copyright.

2. Where to Send Notices​

Contact for copyright infringement notices and counter-notices:

Notices must be submitted in writing. For email, we suggest the subject Copyright complaint or DMCA counter-notice; when replying, include the existing case number. A particular subject line is not a condition of review.

For orders placed through a partner, its support may also be contacted. This does not restrict the right to send a copyright notice or counter-notice directly to AdaptGroup's agent.

3. Contents of a Copyright Notice​

The copyright owner or authorized representative should provide:

1. Identification of the copyrighted work claimed to have been infringed. Where multiple works on a single site are involved, a representative list is permitted.
2. Identification of the disputed material and information sufficient to locate it: exact URLs or another specific description of its location. Where known, include the IP address and the observation date and time with time zone. An IP address alone, without identifying the material, may be insufficient.
3. The complainant's name, mailing address, telephone number, and email; a representative must identify the party on whose behalf they act.
4. A statement of a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law.
5. A statement that the information is accurate and, under penalty of perjury, that the complainant is authorized to act on behalf of the owner of an exclusive right allegedly infringed.
6. The complainant's physical or electronic signature.

Screenshots and other material may assist review but do not replace information sufficient to locate the disputed content. Passwords, a full copy of the work, or identity documents are not required without a separate justified need.

If a report identifies the work, disputed material, and complainant's contact details but needs additional information, AdaptGroup contacts the complainant for clarification. An incomplete report is not automatically a valid DMCA notice, although the information it contains may warrant separate review.

4. Review and Access Restrictions​

AdaptGroup checks whether the notice is complete, whether the material can be located, and its connection to AdaptGroup infrastructure. If an IP address has changed users, its assignment at the time of the event is considered. Duplicate copies of the same complaint do not automatically count as separate violations.

Upon receiving a valid DMCA notice, AdaptGroup acts expeditiously to remove or disable access to the disputed material and notifies the relevant customer without undue delay. The customer notice identifies the complaint, affected resource, measures taken, and the opportunity to submit a counter-notice.

The customer may remove the material or disable access to it. AdaptGroup does not log into the customer's operating system to delete individual files. If access cannot technically be restricted to the disputed material alone and the customer has not made it inaccessible, network access to the server may be restricted or its operation suspended. An available measure sufficient to restrict access to the disputed material is selected.

The customer's response deadline is stated in the notice. The general AUP period of 24 hours does not require waiting before acting on a valid DMCA notice: restrictions may be needed sooner.

A temporary restriction following a complaint does not, by itself, mean permanent rental termination or destruction of data. Pending resolution, the customer must not bypass the restriction or republish the same material on another AdaptGroup resource.

5. Customer Response and Counter-Notice​

The customer may report removal of the material, provide an explanation, or identify an error in identifying the resource. If access was restricted because of a mistake or misidentification, the customer may send a DMCA counter-notice to [email protected].

A counter-notice must contain:

1. The customer's name, mailing address, and telephone number.
2. Identification of the material removed or blocked and its location before access was restricted.
3. A statement under penalty of perjury of a good-faith belief that removal or disabling of access resulted from a mistake or misidentification of the material.
4. Consent to the jurisdiction of the US Federal District Court for the judicial district in which the customer's address is located. If the address is outside the United States, consent to the jurisdiction of a US Federal District Court in any judicial district in which AdaptGroup, as service provider, may be found.
5. Agreement to accept service of process from the person who submitted the original notice or that person's agent.
6. The customer's physical or electronic signature.

Simply disagreeing with a complaint without this information is not a substitute for a DMCA counter-notice. AdaptGroup advises where required information is missing.

6. Action Following a Counter-Notice​

After receiving a valid counter-notice, AdaptGroup promptly forwards a copy to the original complainant and informs them of the intended restoration of access in 10 business days.

Access restricted under the DMCA procedure is restored no earlier than 10 and no later than 14 business days after AdaptGroup receives a valid counter-notice, unless, before restoration, the agent receives notice from the original complainant that an action has been filed seeking a court order restraining the customer's activity concerning the disputed material.

If notice of such a filed action is received, restoration under this procedure does not occur; further action is determined by applicable law and court orders. A statement of an intention to sue at some future date is not equivalent to notice of a filed action.

If an independent reason for restricting the resource exists, such as non-payment or an outgoing attack, it is considered separately and communicated to the customer. A counter-notice does not remove payment obligations or permit other violations. Submitting a counter-notice is not itself a new violation or grounds for termination.

7. Repeat Infringement and Termination​

AdaptGroup maintains a policy of terminating service to repeat copyright infringers in appropriate circumstances. Decisions are based on the merits of the cases, taking account of available evidence, customer responses, counter-notices, and review outcomes.

There is no guaranteed number of warnings before termination. Multiple unsubstantiated complaints or duplicates of one report do not automatically constitute multiple established violations. Where a partner is involved, measures must relate to the relevant customer and resource; a complaint against one customer does not, by itself, establish violations by the partner's other customers.

Permanent termination is a separate decision from temporary suspension. Payment and data consequences are governed by the AUP and Infrastructure Terms, subject to mandatory law and the counter-notice procedure. Server deletion is not used as a substitute for considering a timely counter-notice.

8. Information in Notices and Misrepresentations​

Necessary complaint information may be shared with the affected customer or its service partner for review. A copy of a valid counter-notice, including its required contact information, is forwarded to the original complainant. Do not include unnecessary personal data, access secrets, or payment details in notices.

Information is not published as a public list of complaints. Other disclosures require a lawful basis. Receipt of an accusatory email does not entitle the complainant to all of the customer's account information.

Knowingly making material misrepresentations about infringement or mistaken removal in a notice or counter-notice may result in liability under applicable law, including 17 U.S.C. § 512(f).

9. Relationship with Other Rules​

This policy supplements the AUP for copyright complaints. The specific DMCA provisions, including counter-notices and restoration periods, are not replaced by the general abuse response deadline. Independent AUP violations are addressed under the applicable rules.

AdaptGroup accommodates and does not interfere with standard technical measures within the meaning of 17 U.S.C. § 512(i). This does not promise installation of any software or filter requested by a complainant.

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